Your dog's little world

A little help?

A question, a bumpy walk or an idea worth a tail wag? We'd love to hear it.

Your account

Verifying your email

In the app, request a verification code for the address on your account. Check your inbox and junk folder. Use the newest code: it lasts 15 minutes, can be used once, and requesting another replaces the previous one. Friendship and invitation features require a verified address.

Resetting your password

Choose “Şifremi unuttum” (Forgot password) on the sign-in screen. Enter your email and use the code in your mailbox to set a new password. A successful reset signs out previous sessions on all devices. Never send us your password or an email code.

Walks, friends and little memories

Allow location access when you choose to record a walk. Keep your phone with you: Dogoverse isn't a GPS collar or an emergency tracking service. The app is being tested, so use it as a companion to your walk.

Add people you know with a friend code. “Çıkıyoruz” (Heading out) shares a chosen meeting point and time with selected friends. Invitations can be accepted, declined or cancelled and expire automatically. They don't enable live location sharing.

A walk's postcard can include a picture, a line and a link to a favourite place. These postcard additions are currently stored on that device; the private cloud backup does not include them yet. Export your local data before removing the app or changing devices.

Reporting a problem

Email us the app version, iPhone model, iOS version and a short description of what happened. A screenshot can help, but hide email addresses, private locations and other people's information. Please don't include passwords, one-time codes or your entire route history.

You can block a person and report unwanted behaviour from the app. We don't promise an emergency response; for an immediate safety concern, use local emergency services.

Your data, your choice

Read how the current app handles your information, or follow the account deletion steps. If you cannot sign in, contact us from the account email so we can help verify ownership.